Delivery Process

Joseph International - 1-10 Working Days.

Highgrove -  1-10 Working Days.

Verona design -  1-15 Working Days.

Apollo Beds - 1-15 Working Days.

To ensure a smooth, hassle-free delivery service, we have broken the delivery procedure into 4 simple steps:

Step 1. Order Acknowledgement

On receipt of your order, we will send an order acknowledgement by email. The acknowledgement will give you full details of the item(s) you have purchased. Please take time to carefully check your products are correct1

If you find any errors please email me back.

Step 2. Delivery day and time

At the earliest opportunity i will email you with a proposed delivery day and time.

Step 3. Delivery Confirmation

If you are happy with the delivery day and time,please email me back with a contact number so that we can call you on day of delivery half an hour before we arrive,

We will also call you if we are delayed by traffic.

Step 4. Delivery of your Goods

Following successful completion of steps 1, 2 and 3, delivery will take place on the confirmed day.

Q. Will you take my new bed upstairs, when you deliver?
Yes, as we deliver ourselves we will deliver your items into a room of your choice, whether up or down stairs.

Q. Could you remove my old bed when you deliver?
No, unfortunately we cannot remove old beds, as we do not have the infrastructure to deal with the disposal of old items. However, most good councils offer a furniture removal service that will arrange disposal of such items.

Q. Can you deliver outside mainland UK?
Yes, we can arrange deliveries to the Scottish Isles, Isle of Wight, Isle of Man, Northern Ireland, Republic of Ireland and Channel Islands for a small additional cost. Please contact us at any time for more information.

Easy Ordering

You can easily order direct from our secure website 

If you prefer, you can order over the phone or via email.

Q. How will I know if my online order has been received?
Once you have submitted your order, we will send you an order acknowledgement email detailing the products you have ordered. This email confirms that we have received your online order.

Guarantee

We offer a 1 Year Manufactures guarantee on All our products

In the unlikely event that a problem should arise due to either faulty material or poor workmanship, we promise to replace any part or all of the product that is defective completely free of charge.

In order to validate this guarantee, you would need to comply with the Warranty Conditions.

Under the law, the Contract of Sale exists between us the retailer and you the consumer. Consequently, if you have cause to complain, please contact by phone or email, quote your order reference number and outline the nature of your complaint.

Warranty Conditions;
The mattress must be turned regularly, as per the Care Instructions, thereby minimising the settlement of the cushioning layers. The exception is a 'No Turn' mattress, which will be clearly specified on the label.

We are unable to accept items that are either soiled or un-hygienic.

The guarantee is void if a fault results from misuse of the product. Examples of misuse would include;

• Use without bed linen
• Subjecting the product to excessive wear and tear, e.g. jumping up and down on the bed.
• Using the mattress with a base for which it was not designed (e.g. an old sprung base)
• Rolling or bending the mattress.
• Overloading the drawers in a divan and causing distortion of the base

Payment Methods

We accept postal order or bank transfer.

we also accept cash or cheque on delivery.

We accept all major credit and debit cards including VISA, Delta, Mastercard, Switch and Solo through the most secure site available which is secpay.

Q. Is it safe to give my credit card details online?
Our online store uses a secure server for the transfer of all personal and credit card details. The current opinion is that on-line credit card use is actually no more risky for consumers than traditional off-line transactions. You should feel as safe as you would using a credit card in a store or restaurant, if not more so.

In the very unlikely event of unauthorised use of your credit or debit card, most banks and card issuers would either cover all the charges that result from unauthorised use of your credit or limit your liability to just £50.

If you still prefer not to send your credit or debit card number over the Internet you can call us at any time to place your order.

Product Care

All our Mattresses are made from the finest materials to exacting standards of workmanship. However like most new products, useful life-span depends on the amount of tender loving care the bed receives throughout its life. Listed below are a few pointers to ensure that you enjoy many years of the perfect nights sleep.

Do not bend or roll your new mattress;
Bending or rolling your new mattress will permanently damage the spring unit and also will invalidate your guarantee.

Let your new mattress breathe;
We suggest after the removal of the packaging, you leave your new bed uncovered for a couple of hours to allow any condensation to escape.

WARNING: Please ensure that all polythene packaging is placed well out of reach of small children.

Turn your mattress regularly;
Unless you have bought a Memory Foam mattress, which has been specifically designed not be turned, it is important that you turn your mattress at least once a week for the first couple of months, and then monthly thereafter. This will prolong the life-span of your mattress and minimise impression marks.

When turning your mattress please do not allow it to bang or fall against the side of the divan or base, as this can cause permanent damage to the spring unit.

It is recommended that you seek assistance in the turning procedure.

Getting used to your new bed;
Occasionally your first nights sleep on a new bed may seem a little strange. You need to allow time for your body to adjust and nestle into your new bed. The length of time this takes depends on your sensitivity and speed to which your body adjusts to change, it can be within nights or maybe a little longer. But rest assured, once you have adjusted you will experience many good years of comfortable sleep.

Impression marks are perfectly normal;
Due to modern day mattress fillings being more sumptuous than ever before, impression marks may be initially pronounced in the predominant sleeping areas.

Impression marks are quite normal and providing that the mattress is properly supported on a suitable base, will be minimised with regular turning.

Do not use detergents or chemical cleaners;
Using detergents or chemical cleaners on your mattress is likely to damage the fabric and stitching.

Returns and Refunds

If you find your new goods are either incorrect, faulty or damaged within 7 days of your delivery, please contact us immediately .

We will offer you either the choice of:

- An exchange of faulty part or product; or
- Collection with full refund - Collection charge of £30 applies.

This does not affect your statutory rights.

If you are unhappy with your purchase for any other reason, or change your mind, and notify us within 7 working days of delivery, we will offer you a choice of either exchange to another product or collection and refund of the goods. Although we reserve our right to recover the cost of collection, which would be deducted from the refund amount.

You need to ensure that all reasonable care is taken of the goods whilst in your possession and are in resellable condition, and original wrappings and packaging must be retained and unused for collection.

Buying Advice

The life of a bed depends on a variety of different factors, such as; the quality and depth of fillings inside the mattress, the type of base the mattress is supported on, and the amount of tender loving care the bed receives throughout its life. As a rough guide, a quality bed should last you between 8 and 10 years.

Q. How do I decide which mattress to choose?
All our mattresses feature unique coil spring systems including opencoil and pocket springs. This means whichever model you choose you are assured of superior support from head to toe.

For your convenience we have given a firmness rating on all of the Divan beds & mattresses featured throughout our store. Whether you choose "Soft", "Medium", "Firm" or "Extra Firm" the Miracoil support remains the same, which allows you to choose the comfort of your choice.

Good advice is to spend as much as you can afford. When you spend more, you gain deeper upholstery on top of the spring unit. Deeper layers of upholstery mean more comfort and prolonged mattress life, which is why, it pays to spend as much as you can.

Q. What is the difference between a hand tufted mattress and a quilted mattress?
Either option gives a different surface feel. A hand tufted mattress will always give a firmer feel. This is because the tufting links through the mattress, tensioning both the spring unit and surface upholstery. Whereas a quilted mattress will always feel more sumptuous, because both spring unit and upholstery are released allowing them to conform to their natural deeper position.

Q. What is the difference between a platform top base and a fully sprung base?
The base type makes a huge difference to the overall feel of the bed. A platform top base, which is basically a boarded top base, will always give a much firmer feel to the bed. Whereas the fully sprung base will work in conjunction with the mattress, giving added comfort to the bed. A bed with a fully sprung base will also tend to last longer than one with a platform base. This is because with a platform top base the mattress upholstery and spring unit are under constant pressure from your body weight, whereby with a fully sprung base this pressure is eased into the flex of the base.

Q. Can I put a new mattress upon my old base?
It is possible to place a new mattress upon your old base, but you should check;

- The base you intend to place it on is either platform top (firm base) or slatted; and
- The base in completely flat.

You should never place a new mattress upon an old sprung base. Although it may look in good condition, the internal springs will have worn in the same predominant sleeping areas as the previous old mattress. Which means the new mattress will sink and follow the contours of the worn areas. This will not only permanently damage the new mattress, but also give you an uncomfortable sleeping unit.

Q. Does the bed base split in half for delivery?
All double, king and super king sized divan bases split in half completely for ease of manoeuvre inside your home. Once in the room of your choice the bases simply link together.

Q. On a single bed what side do the drawers come on?
With all single bed divans, the headboard bolts can be inserted at either end, which means the drawers can open from the side of your choice.

Q. Are the headboards including in the price with all divan beds?

All headboards are for illustration purposes only and are not included unless stated.